Here are more details of the position

Small Groups Coordinator

Queenstown, New Zealand

Reference: 6033383

We have an exciting opportunity for an enthusiastic administration professional to be a part of our world-class and high performing reservations team.

Millbrook Resort is proud to be awarded Employer of the Year 2021 at the Queenstown Business Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.


Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.

We seek a reservations specialist like yourself who is passionate about the guest experience to come and join our five-star team!

The Role

We have an extensive range of luxury accommodation at Millbrook Resort, the purpose of the role

includes promoting products and services, creating tailored proposals for prospective clients, event organisation, creating Runsheets, managing room listings and accurate billing. You will be liaising with clients and must be passionate regarding providing professional and consistent five-star service.

We are looking for someone with the ability to work efficiently in a fast-paced environment and has a passion for delivering unique and memorable guest experiences. We are a collaborative team, delivering a high-end bespoke service, which requires strong communication and interpersonal skills both over the phone and via email. The ideal candidate will be a strong administrator with high attention to detail, coupled with excellent communications skills

Success Profile

  • Minimum of one years' experience within hotel or hospitality industry.
  • Excellent interpersonal skills and ability to communicate clearly and positively.
  • High level of accuracy and attention to detail, as well as exceptional organisational skills.
  • Ability to work to tight deadlines and multitask under pressure.
  • Strong communication skills, coupled with a ‘can do' attitude.
  • Ability to work on own initiative and as part of a small team.
  • Experience with Opera is desirable
  • Flexible to work weekends and public holidays

My Millbrook

We believe our people are our greatest assets, and love rewarding our hard-working team members. At Millbrook we encourage learning and professional development to help you grow and perform within your career. When you join the Millbrook family you will also enjoy a number of exciting benefits including; Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the resort.

If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!

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