We have an exciting opportunity for a customer service professional to be a part of our world-class and high performing team Front Office Team.

Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.

Overview

Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.

We seek a front office specialist like yourself who is passionate about the guest experience and providing an authentic five-star delivery to come and join our team!

The Role

The role is part of the Front Office team, delivering exceptional customer service to our guests. We have an extensive range of luxury accommodation at Millbrook Resort, the role involves ensuring guests are warmly greeted and a tailored made experience is delivered. This role includes reception duties, porter duties and driver duties, giving great variety to your day! We focus on being a part of a collaborative team, delivering a high-end bespoke guest experience whether it be greeting and checking in guests, assisting with luggage, delivering room service, driving guests in our shuttle services or providing a luxury airport service from ZQN to Millbrook Resort.

Success Profile

• Passion for service delivery and the hospitality industry
• Minimum of at least 12 months experience within a similar role preferable
• Excellent guest relations and communication skills, coupled with a "can do" attitude
• High level of attention to detail and exceptional organisational skills
• Professional and immaculately presented
• Knowledge and experience with Opera Hotel Management systems is preferred
• Ability to work on own initiative, as well as work as an effective team player
• Resilient and able to respond to a variety of situations with a collaborative and flexible approach
• Ability to work weekends, public holidays, shift work including nights
• Confident driving guests in Millbrook vehicles
• Full clean Driver's Licence is essential, P class endorsement desirable (we will support you to attain P class)

Location: Arrowtown, Queenstown

Hours: Full-time permanent (30 / 40 hours per week guaranteed)

Q&A with Alvaro Perez - Front Office Manager

Describe your leadership style?

I am a strong believer in leading by example. Working alongside your team, listening carefully to them, and recognizing their efforts. It is important to identify each person's strengths and assign tasks in which they can fully show their potential.

What do you enjoy most about working at Millbrook?

Working with such a diverse and talented group of people and having the support of my colleagues and managers makes Millbrook a place worth working for.

What are some of your favourite aspects of working in the Front Office department?

Working at front office gives me the opportunity to be at the centre of the operations. Being able to interact with all our guests and help organise every aspect of their stay with us.

My Millbrook

We believe our people are our greatest assets, and love rewarding our hard-working team members. At Millbrook we encourage learning and professional development to help you grow and perform within your career. When you join the Millbrook family you will also enjoy a number of exciting benefits including: Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the report.

If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!