We have an exciting opportunity for an IT Support professional to be a part of our world-class and high performing team.

Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.

Overview

Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.

This is a truly exciting career opportunity, and we seek exceptional people like yourself who are passionate IT professionals.

The Role

The IT Systems Engineer provides support to the IT Manager, as well as timely and accurate IT support and solutions to the resort. Due to the nature of this business, the requirements of team members and demands of guests this role must be flexible to effectively meet all internal and external client expectations.

Success Profile

• Experience in hospitality technical support or similar busy customer centric environment.
• Proficiency in Microsoft Word and Excel and e-mail use
• In-depth knowledge of core Millbrook IT systems, including Agilysys and Exchange.
• Proven ability and desire to provide timely practical solutions.
• Strong communication skills coupled the ability to explain IT problems and solutions in simple terms.
• Excellent time management, problem solving and organisational skills.
• Able to work in a fast-paced working environment and remain calm under pressure.
• Able to work in a team and ability to take direction and provide regular feedback.
• Able to work sole charge and unsupervised on allocated tasks and in providing support to the business.
• Exceptional customer service skills for dealing with internal customers, external suppliers, and guests.
• Recognise potential problems and identify actions, including escalation where appropriate to senior IT staff or third-party vendors as appropriate based on business priority and scope of current skills.
• Must have a clean NZ Driver's Licence.

Location: Arrowtown, Queenstown.

Hours: Full time permanent (40 hours per week guaranteed)

Q & A with our IT Manager, Paul.

What is most exciting about this opportunity?

It is a dynamic working environment & great to be a part of a hard-working team.

There are many opportunities for growth & development as well as training sessions.

The benefits here at Millbrook are awesome - this includes the gym membership, accommodation rates & discounts on food & beverage outlets.

The social club is a great benefit too - fun activities are planned once a month.

Describe a day in the life of working in the IT department.

There are a variety of tasks that the IT team will work on throughout the day. A few of these include:

• Install/upgrade or replace systems.
• Document work and provide guides for team members
• Collaborate on projects with departments.
• Attend meetings with other departments or management.

What is your favourite aspect of working in the IT department at Millbrook?

Being part of a supportive work environment that helps with professional growth and development. We can collaborate with other departments to provide a seamless service to Millbrook and its guests - this contributes to the overall success of Millbrook Resort

My Millbrook

We believe our people are our greatest assets, and love rewarding our hard-working team members. At Millbrook we encourage learning and professional development to help you grow and perform within your career. When you join the Millbrook family you will also enjoy a number of exciting benefits including; Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the resort.

If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!