We are seeking a passionate individual who cares deeply about health and well-being and thrives on creating an exceptional luxury guest experience. You will work alongside a high-performing, welcoming, and family-like team in our multi-award-winning spa, set within one of New Zealand's leading five-star resorts.

Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.

The Role

The Spa Receptionist is the brand ambassador of the spa team, welcoming guests with warmth while ensuring every detail of their experience is seamless and unforgettable. As the initial point of contact, you will embody the Millbrook brand with professionalism and grace, creating a sense of calm and anticipation for the bespoke treatments that await. Our spa features seven beautifully appointed treatment rooms, where our expert therapists deliver tailored, world-class therapies designed to rejuvenate and restore. This role is perfect for someone who thrives in a collaborative, high-performing team dedicated to delivering consistent five-star service and crafting extraordinary moments that linger in memory. Join us and take the next step in your spa and wellness career within a truly luxurious environment

Success Profile

• Minimum one year reception & customer service experience required
• Excellent attention to details and time management skills, coupled with strong administrative skills
• Ability to multitask and adopt a ‘can-do' attitude
• Excellent communication, interpersonal, problem-solving skills as well as being highly organised
• Professional and immaculately presented
• Passion for retail and achieving daily KPI's
• Ability to prioritise and meet deadlines whilst being flexible and adaptable to changing demands
• Passionate about health and well-being
• Enjoys working with people and committed to delivering exceptional experiences
• Comfortable using systems and booking programs
• Flexible availability for hours of work, including weekends and public holidays

Location: Arrowtown, Queenstown

Pay Rate: $26.00 - $28.00 gross per hour (based on experience)

Hours: Full-time permanent (30/40 hours per week guaranteed)

My Millbrook

At Millbrook, we value our people and offer incredible benefits, including discounted spa treatments and products, special hotel and golf rates for you and your family, exclusive dining discounts, travel allowances, and access to wellbeing support. You will also enjoy opportunities for personal growth through Millbrook Masterclasses, financial and wellbeing workshops, and a vibrant social club, all while working in a supportive environment that encourages a happy, healthy lifestyle.

If you wish to work in this dynamic, challenging, and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!